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Customer
Self Service Portal Self Service Portal can lead to dramatically lower cost of service, increased customer satisfaction and user adoption, more consistent service delivery, the ability to better leverage investments, and improved insight into customer behavior and needs. Allow your customers to see their own information through a secure and easy way by themselves. Your customers can view history of their interactions, items owned, warranty status of each item, status of annual maintenance contracts, payments, balances or any other information from the knowledge base that is relevant to them. They can log their complaints by themselves, see the status of their pending complaints, and thereby efficiently correspond with your service staff via the Web and enjoy 24 x 7 Web-based customer support. Features:
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