Using Microsoft Office 365 to collaborate, connect and communicate
Microsoft Office 365 is considered to be a hosted cloud service which gives access to a suite of Office products including Word, Excel, PowerPoint, Outlook, OneNote, Access and Publisher, email and shared calendars as well as features that includes document sharing and management with SharePoint and video conferencing i.e. Lync. The platform also consists of a help desk called the
Help desk for O365, which can be used as and when required.

A major part of Microsoft´s long term strategy of bringing solutions to organizations irrespective of their size, complexity or geography, the platform is available in a monthly or annual subscription based service and is rapidly being adopted among the SMEs for its benefits and features.

There are multiple benefits that you can get while using Office 365 service including the Help desk for O365; however, there are also some things that needs to be considered. One of the major concerns for using such suites is security. As technology has advanced, those fears have been allayed with improved understanding of the cloud based services and realization of investment in companies like Microsoft which pays great attention to its online security.

The attractiveness of services like Office 365 is the agility that it brings to any company not only to SMEs. You can now access to emails, documents, contacts, and calendars on all devices. This looks appealing especially when you consider the need for enterprises to work from different locations or have some workers who need to work from home. For SMEs, this ability to work from anywhere wherever there is an Internet connection is something that draws them towards the adoption of this process. Microsoft addresses the need of SMEs especially when it realized that it is not necessary to be a specific location based and came out with Office 365, which makes them a perfect solution.

With companies across multiple locations, there is a need for secure and simple collaboration with all stakeholders of the company. For any situation where you might face a problem, Microsoft has even come out with Help desk for O365 that enables the users to access it for any problem they might face. The Office 365 solution is designed to give you comprehensive solutions, which includes desktop productivity applications, portals, extranets, external websites all with the help of SharePoint, instant messaging, video conferencing and voice conferencing through Lync and the ability to share even calendars with Exchange. This is everything that a growing business needs. Furthermore, added to this, you are also promised various business class features that includes IT level phone support, financially backed 99.9% uptime, geo-redundancy, disaster recovery and robust security and even privacy controls and standards.

However, one of the biggest benefits of using Office 365 is the fact that you can now have predictable and fixed monthly or annual costs, wherein you can rather concentrate on operational expenditure rather than capital expenditure. This would reduce requirement for SMEs to operate on run on-site servers and have costly support contracts in place especially when Help desk for O365 integrated within the system would help solve all of their problems and issues.

But before jumping into integrating the platform, there are certain things that should be known to you. Office 365 is an online solution and therefore, there would be heavy reliance on your network service providers and its bandwidth. If the internet services goes down, then the SME can lose access to all the necessary documents, emails, etc. especially if not all the files are saved in a local computer also. The same applies with Microsoft, even with 99.9% of uptime security; there is no control if there is some issues on that end.

The other consideration is that other people outside your organization control the data stored. Microsoft has various data centers across the world, so you will have no idea where your data is physically located and who has access to it internally. Of course, chances are that there are Microsoft employees or even the Help Desk for O365 that will help in case of need, but you might also think that there are other people who can root through your files even if there is a slim chance. This would make companies think twice before putting all sensitive documents like HR and financial information on that platform.

Data protection is another consideration. There has always been talks about how famous company´;s sensitive data was leaked. Therefore, if you are lot of data that you don’t want to include it in the cloud, then you can always think about having an on-site network solution that would operate side by side Office 365 that is deployed.

The Office 365 is a great platform especially with its integrated Help Desk for O 365. But before its implementation, you need to weigh its pros and cons for your kind of business, especially you need to remember that whenever businesses think of their IT strategy, there are also other considerations that needs to be kept in mind. The following are certain things that needs to be considered:

  • » Consider what your business objectives are in both short to medium term to decide which kind of services would be applicable for your business and how many users would be adequate. Office 365 plans cannot be transferred among different plan types and so    make sure you know what plan is needed for your company.
  • » You need to decide how much control you need on site and whether any data is highly sensitive that you do not want it in the Cloud    – this would align as to how you want your business to operate
  • » Financial implications needs to be considered for both on-site and hosted solutions including total costs of ownership, operational    versus capital expenditures, assets like HMRC giving tax relief on capex, etc.
  • » Lastly, you need to consider how flexible do you want the platform to be. This can be considered only when you know how fast would    you be growing and whether you would need a combination of both hosted and on-site services be better.


These are some questions that you need to ask yourself when you are deliberating whether Office 365 is the platform for you. You can always consider changing IT services, however, you need to remember the features of Office 365 like the integrated Help Desk for O365 but you need to understand that IT services should always be scalable, dynamic and robust for your company.

Office 365 – Increase productivity of company

Microsoft made a big leap into the cloud with its Office 365 solution, addressing to the increasing demand for enterprise level online productivity services that were becoming a necessity for organizations who were located in multiple locations. With Office already been established brand among the enterprise users and the recent progressive rate of cloud adoption among them, Microsoft can now potentially tap into the enterprise market with Office 365 offering.

Microsoft Office 365 is a suite of cloud based business productivity services that unifies multiple features of software’s giant including Office web parts, SharePoint Online, Lync and Exchange Online. The Office 365 also comes with an integrated Help Desk for O365. This is a subscription based service that also includes cloud based synchronizing and collaboration that enables the users to access their documents across different devices from anywhere in the world. Furthermore, Microsoft offers 99.9% uptime for Office 365, which makes it one of the best platforms to be used in the world. This means that Office 365 is a perfect solution for all kinds of businesses from startups to Fortune 500 companies.

The platform has a feature rich solution, which includes the Office 2010 that is delivered as a cloud service and can matter a great deal for businesses that search for options that would increase their productivity and save costs at the same time. The companies can save their data in an on-site server or cloud or opt for a hybrid version while receiving an array of features that are integrated within the application. Moreover, there is also a Help desk for O365, which ensures that you can access them whenever you need help. Besides this, all updates and security fixes for this application is done by Microsoft only which ensures that all the end users of Office 365 are working on the latest version of the app and removing the security issues from the equation altogether.

Furthermore, Office 365 is applicable to directly compete with Google Apps targeting both SMB and enterprise market. The biggest competitive advantage of Microsoft is that most of the users are already using variety of Microsoft’s suite of web-based services. Moreover, the Office 365 includes a flexible pricing is also an advantage as it allows the users to choose the suite according to their needs and budget.

The Office 365 comes in two versions and both the versions include Help Desk for 0365. The first one is Office 365 for Small Businesses where upto 25 employees can use the platform. There is another version, the Office 365 for Enterprise where the model can be customized according to the needs of company and it would already include Office Professional Plus, social network, voicemail, instant messaging and a single sign on access to all of these services. There is also a limited beta version of Office 365 that is currently available. Microsoft is also planning to include CRM into the Office 365’s available applications.

Tips to migrate to Office 365

Business of all sizes have to take a big step in order to migrate to the cloud, and therefore it is only natural that the IT infrastructure and costs be prepared for the entire upgrading process. It must be thoroughly evaluated in order to ensure that the chosen deployment method is something that brings in the most value. The Office 365 is considered to be the latest breakthrough from Microsoft, what with its special features and its integrated Help Desk for O365. There are already companies that have deployed these services within their enterprise and reaping its benefits. Any kind of deployment process, this also needs to be thoroughly thought through so that the collaboration process is seamless. The following are some tips that you can follow:

Step by step

Depending on the systems and platforms that are already in place, migration to Office 365 can bring about more complexity or make things simpler. The organization should begin with baby steps through this kind of process, test the application and then strategically move other applications. Microsoft suggests implementing a three or six month pilot program to test the implications of Office 365 and to test the impact of moving files to the cloud system. The next step is to minimize the scope of the migration. Even if there is a help desk for O 365, moving any kind of data or emails, it can be time consuming and a costly process. It is therefore important to review the data and archive all old and obsolete files before taking the decision of migration.

Understand your employee's needs

Even if Office 365 is an innovative solution and integrates Office 2010, there are certain things that might be missing. There will be users who would require the advanced feature of Office 2010 while there would be others for whom only the basic would do. There will be some who would need Help Desk for O 365, but whatever it is, you need to identify users who will fall into which group and implement an upgrade accordingly. This would ensure that the demands of each employee is met across the same application and it would assure of Office 365 to be a vital solution for the enterprise.

Benefit of Cloud – Mobility

Cloud has always been about mobility and collaboration and therefore whenever an enterprise moves to Office 365, it is important to check the compatibility of the service with the devices used by the employees such as mobile devices, smartphones and tablets.

For any organization that is growing, Microsoft Office 365 offers a host of benefits including a well-integrated Help Desk for O365.