Frequently Asked Questions

GO-Global for Windows FAQs

Q. What are the components of GO-Global for Windows?
A. GO-Global for Windows consists of three parts: the GO-Global Host software, the GO-Global Client software, and the optionally deployed GO-Global Gateway software The GO-Global Host software runs on a central Windows server along with the application being published. Each client device runs one of the GO-Global client software modules that are available as native thin clients or as browser plug-ins.

Q. What type of applications does GO-Global for Windows publish?
A. GO-Global for Windows publishes 32- and 64-bit applications that are multi-user capable such as the Microsoft Office suite.

Q. Which versions of Windows are supported with GO-Global for Windows?
A. The GO-Global for Windows Host software requires one of the Windows operating systems listed on the Systems Requirements page.

Q. How many users can connect to the host?
A. A single user license can have only one connection to the host but several sessions. In other words, you can run multiple applications with the same user id or log-on. Licensing is based on concurrent usage, so users can connect from different stations or locations but only the allotted number of licenses can be checked out.

Q. Can I publish an entire PC desktop?
A. GO-Global can display the user's desktop or a list of published applications. GO-Global cannot display the desktop of the console session of the host.

Q. Do I need to install or use a specific Web server to use GO-Global for Windows?
A. No, GO-Global for Windows does not require a Web server. However, a Web server is useful for distributing the GO-Global thin-client software.

Q. Where can I find more GO-Global for Windows documentation?
A. Our Administrator Guide, QuickStart, Release Notes, and other documentation are available on our Documentation page.

GO-Global Gateway FAQs

Q. What is GO-Global Gateway?
A. GO-Global Gateway provides a high-availability, secure gateway to multiple GO-Global for Windows Hosts. Features include load balancing, clustering, active directory support, and centralized management tools, allowing your company to scale to larger and more flexible deployments using a single solution. The Gateway provides administrators with controls to monitor and manage clusters of GO-Global for Windows Hosts supporting thousands of users.

Q. On what OS platform does GO-Global for Windows Gateway run?
A. Windows Server 2012 R2, 2012, 2008 R2, 2003 R2 or 2003. (see Systems Requirements page).

Q. Can GO-Global for Windows Gateway be used in a VM environment?
A. Yes.

Q. Do I need a separate license for GO-Global Gateway?
A. No. There is no license on GO-Global Gateway. All licensing is managed via GO-Global Host.

Q. Do I need a separate client to access GO-Global Gateway?
A. Yes. To manage GO-Global Gateway, you can use either the native GO-Global Gateway Client or use the Flash (browser) Client.

Q. Are applications hosted on GO-Global Gateway?
A. No. Windows applications are installed on GO-Global Hosts. You can manage and access them via GO-Global Gateway.

Q. Where can I find more GO-Global Gateway documentation?
A. Our Administrator Guide, QuickStart, Release Notes, and other documentation are available on our Documentation page.


 

GO-Global for UNIX FAQs

Q. What are the components of GO-Global for UNIX?
A. GO-Global for UNIX consists of two parts: the GO-Global server software and the GO-Global client software. The GO-Global server software runs on a central UNIX or Linux server along with the application being published. Each client device runs one of the GO-Global client software modules which are available as native thin clients or as browser plug-ins.

Q. Where can I find the Windows client within the GO-Global for UNIX distribution?
A. The Windows client (go_setup_2_1_X_build.exe) is located in the $GOGLOBAL_ROOT/htdocs directory. It can also be found online at http://www.graphon.com/download/client.shtml

Q. Where can I find GO-Global for UNIX documentation?
A. Our Administrator Guide, Release Notes, and other documentation are available on our Documentation page.

Q. Can I publish an entire desktop?
A. Yes, GO-Global for UNIX can be used to publish UNIX or Linux applications or the entire desktop.

Q. Do I need to install or use a specific Web server to use GO-Global for UNIX?
A. No, GO-Global for UNIX does not requires a Web server. However, a Web server is useful for distributing the GO-Global thin-client software.

Q. How can I tell which version I am running?
A. On the server, you can issue the following command: # /usr/local/bin/Xgo –version. On the Windows client, the ‘Help -> About’ screen will tell you which version is in use.

Q. Where can I find GO-Global for UNIX diagnostics and log files?
A. In GO-Global for UNIX v2.0 and v2.1, the primary server diagnostics are logged to a file called “gold.log” in the /usr/local/etc/ directory. Specific session information is logged in a “hidden” sub-directory of the users’ home directory to the following file: $USER/.graphon/session-logs/goglobal-{hostname}:x In GO-Global for UNIX v2.2 and later, the log file paths, as well as how verbose the logging is, are configurable in the masterlog.conf, leaderlog.conf, and sessionlog.conf configuration files in the /usr/local/etc/ directory.

General FAQs

Q. Where can I find more technical support information?
A. Our Community Support Forum is kept up-to-date with the latest issues, patches and downloads.

Q. If I have a Web server, do I need to install the GO-Global server software on the same system as my Web server?
A. No, your Web server can be a separate server. However, you will need to copy the Web files (provided during installation) to the Web server. You will also need to modify the appropriate HTML pages to reflect the host name of the GO-Global Server.

Q. How can I obtain version and diagnostic information?
A. On the server, reference the following log file: “C:\GraphOn\GO-Global Server\Log\aps_xx.html”log. Look for File Version and Platform Build Number. On the Windows client, the ‘Help -> About’ screen will tell you which version is in use. All GO-Global for Windows events and diagnostics are logged to this file.

Product Licensing FAQs

Q. Can I customize my license file?
A. An evaluation license should not be modified, as it already is unlimited, open and applicable to any server or hostname. Any changes to the license file will typically make the license invalid. A permanent license is already pre-configured for your system(s) by our license generator. Any changes to this license file will also make the license invalid and a rehost form will be required.